Welcome To The New Palm Coast Connect

Building Questions & Concerns

Contractors with daily permitting activity questions should not submit a case.  Please email Buildingdivision@palmcoastgov.com directly or call 386-986-3780.

• Do I need a permit?  https://www.palmcoast.gov/building
• What do I need to submit for a permit?   https://www.palmcoast.gov/building
• Check the status of a contractor https://www.palmcoast.gov/building/search#contractor
• Can I get a copy of my survey/site plan/building plans? https://records.palmcoast.gov/
• I need to schedule an inspection https://old.palmcoastgov.com/eplanreview
• Does my neighbor have a permit?  https://old.palmcoastgov.com/eplanreview
  • Use guest access and enter the address.

Zoning Question

Once the case is created, your question will be sent to the Building/Zoning Department. Don't forget that you can track the progress of the case from start to competition if you log in and register.

Zoning Concern

Once the case is created, your concern will be sent to the Building/Zoning Department. Don't forget that you can track the progress of the case from start to competition if you log in and register.

Concern/Question

Once the case is created it will be dispatched to the appropriate department. Don't forget that you can track the progress of the case from start to competition if you log in and register.

Request

The first place to look for public records is our Online Records Search where you will be able to search, view, save and print public records. There is, of course, no charge for downloading records from the City website.

Athletic Programs

Are you interested in signing up for some Parks and Recreation program click here to learn more

Facility Rentals

Concern/Question

Are you interested in signing up for some Parks and Recreation program click here to learn more

Camps

Are you interested in signing up for some Parks and Recreation program click here to learn more

Concern/Question

Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.

Playground Concern

Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.

Trail/Boardwalk

Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.

Vandalism

Once the case is created it will be dispatched to a field technician. Don't forget that you can track the progress of the case from start to competition if you log in and register.

Concern/Question

Check out this link to learn about your swales and our maintenance schedule. Swale Maintenance Schedule Want to see if your already scheduled, check out our interactive swale maintenance map.

Property

All issues that pertain to property issues. Things like sod issues, cut cables, property damage, asphalt damage, and if Site Corrections are needed.

Swale Inspection

Swale is holding water and not draining correctly.

Concern/Question

Once you create a case a city representative will dispatch it to the appropriate department.

Property

All issues that pertain to property issues. Things like property damage and if Site Corrections are needed.

Canal Maintenance

All issues that pertain to canal maintenance. This pertains to work that is needed in regards to a canal like spraying or debris removal.

Concern/Question

Each section of the city has ditch maintenance performed twice annually by 3 different maintenance crews: inmate crews, city crews with heavy equipment, and our ditch spray contractor.

Property

All issues that pertain to property issues. Things like property damage and if Site Corrections are needed.

Ditch Maintenance

All issues that pertain to ditch maintenance. This pertains to work that is needed in regards to a ditch like mowing or debris removal.

Concern/Question

Any questions or concerns regarding a Stormwater pipe.

Property

All issues that pertain to property issues. Things like property damage, asphalt damage, or if site corrections are needed.

Structure Issue

This is for issues where the storm drain or catch basin is broken and/or needs repair.

Concern/Question

Anything entering in the stormwater system that is not stormwater. If you see something please report immediately. Read More

Swale and Culvert Inspections

This includes culvert inspections and swale inspections

Capital Projects

Check out the current projects the city is working on. Capital Projects

Missed Garbage pick up

Use this service request to report the truck that regularly picks up your garbage has not done so. Garbage does need to be out at the curb by 6am the day of service. If you did not have it out in time you will have to wait until the follow pick up day. If you are unsure of your trash day pick up schedule click here

Concern/Question

Once you create a case a city representative will dispatch it to the appropriate department.

Missed Recycling Pickup

Use this request for requesting a missed recycling pick-up. Recycling bins need to be placed at the curb by 6am the day of service, if you placed it out later then 6am you will need to wait until the next pick up day. Please check out this link to see what items are recyclable click here

Recycling Bin Replacement (Bin was damaged)

Use this service request if your recycling bin was damaged and a replacement is needed.

Recycling Bin Request (New Resident, Initial Bin)

Use this service request if you are a new resident to Palm Coast and would like to request an initial recycling bin. 

Concern/Question

Once you create a case a city representative will dispatch it to the appropriate department.

Missing Yard Waste Pickup

Requirements for yard waste are the following: A loose pile of yard waste must not exceed 3 feet wide by 3 feet tall by 6 feet long. Whether yard waste is loose or in containers, the weight must not exceed 50 pounds, and tree limbs must be no longer than 5 feet long and no wider than 6 inches in diameter. The hauler will leave a tag on the pile if the pile is over limits.

Concern/Question

Once you create a case a city representative will dispatch it to the appropriate department.

Bulk Pick up

Bulk pick up (furniture / large items) is normally scheduled on your second scheduled pick up day of the week. Construction and demolition material is not considered bulk and will not be picked up by FCC. All residents will need to dispose of this type of material at their own expense.

White Goods (Refrigerators) Pick up

Before submitting, please place refrigerator (with doors removed) at curbside.  Once submitted please allow 3 - 5 days for pick up.

Auto-Pay Inquiry

To set up AutoPay, please visit this link and complete the registration process. Any changes to your account information within the portal must be made by the account holder, as City staff cannot enter banking or card information on your behalf for security and fraud prevention. We are available to guide you through the setup process.

For a step-by-step tutorial, you can watch a quick video on how to set up AutoPay here.

Billing Question

Please include your service address or account number with your inquiry. All cases will receive a response within one business day of receipt.

Deposit Refund Request

For residential accounts, deposits are eligible for a refund after 23 months of consistent on-time payments with no late fees. If your account meets this criteria, please submit a case for review. Once approved, the refund will be applied to your next bill. Please note that if you move out, any remaining deposit will be applied to your final bill.

Disconnection Question

When submitting a case, please include your full address and account number. Residents scheduled for disconnection due to non-payment will receive a notification one week prior to the scheduled cutoff. Ensure that your telephone number on file is current.

Please note that all disconnections incur a $50 disconnection fee and a $50 reconnection fee. Same-day reconnections are available until 4:00 PM; requests received after 4:00 PM will be processed the following business day.

High Bill

If you’ve received a higher-than-expected bill, we encourage you to review your monthly water usage. You can log in to the customer portal to view a PDF of each bill by clicking the link below:
View Your Bills

For helpful information on checking for leaks and reducing water usage, visit our Water Tips page: Water Conservation Tips

Payment Arrangement Request

A Payment Arrangement allows you to pay your balance through monthly installments. To request and receive approval, you must submit a case online. If your water service has already been disconnected, a partial payment is required to restore service before the arrangement can begin. Approval for the arrangement must still be obtained through the case submission process.

Payment Extension Request

A Payment Extension provides a short period of additional time to pay your full past-due balance. Customers may request an extension if they have received a service cutoff notice and need extra time to make payment. To apply, a case must be submitted online. If approved, the entire balance, including the most recent bill, must be paid by the approved extension date to prevent service interruption. Please note that if the extension deadline is missed, no additional extensions will be granted for one year.

Stormwater Billing Question

Please include your service address or account number with your inquiry. All cases will receive a response within one business day of receipt.

Utility Service Question

Please include your service address or account number with your inquiry. All cases will receive a response within one business day of receipt.

General Concern/Question

Once you create a case a city representative will dispatch it to the appropriate department.

Concern/Question

Check out some frequently asked questions about water quality. Read More

Leak

Once the case is submitted a field technician will be dispatched out immediately.

No Water / Low Pressure

Please use this option if you currently are experiencing no water or low pressure.

Sod

Please use this option to report Water-related Sod issues. 

Back up in home

Once you create a case a city technician will be dispatched out to the field. If you sign up and register you can track the case from start to completion.

Pep Alarm

The red light is part of an audio-visual high water alarm. Should the PEP system malfunction, the red light will come on and an audible alarm will sound. If this happens, you should press the audible alarm silence button located on the bottom of the panel then submit a case and a city employee will get dispatched out to repair the tank.

Pep Alarm (Going off unable to silence)

The red light is part of an audio-visual high water alarm. Should the PEP system malfunction, the red light will come on and an audible alarm will sound. If this happens, you should press the audible alarm silence button located on the bottom of the panel then submit a case and a city employee will get dispatched out to repair the tank.

Overflow in yard

Once you create a case a city technician will be dispatched out to the field. If you sign up and register you can track the case from start to completion.

PLAN Program

The PLAN Program allows residents to make a one-time or monthly donation to support Flagler County Social Services in assisting those struggling with City of Palm Coast utility bills.

When submitting a case, please indicate whether your donation is one-time or recurring. To cancel a recurring donation, submit a new case in the future. By submitting, you authorize the City to add the donation amount to your monthly bill.

For questions, contact Customer Service at 386-986-2360.