disinfection treatment

Notice to Palm Coast Water Customers

Tuesday October, 29 2024

TEMPORARY MODIFICATION OF DISINFECTION TREATMENT PROCEDURES

From November 6, through November 25, 2024.

To maintain the reliability of the water distribution system serving our customers, the City of Palm Coast Utility Department will temporarily change the disinfection process for the Palm Coast potable (drinking water) water supply. From November 6, through November 25, 2024, we will use free chlorine instead of combined chlorine/ammonia (chloramines) to disinfect the water. This change will also affect residents of Marineland and customers of The Florida Governmental Utility Authority who reside in Painters Hill and Beverly Beach. 

The temporary conversion from chloramines (which is a longer-lasting disinfectant) to free chlorine (which is a stronger disinfectant) is a routine maintenance program to ensure the quality of the drinking water in the distribution system. This program is supported by the Florida Department of Environmental Protection and will include daily testing to monitor water quality and measure the effectiveness of the program. After the completion of this process, we will revert to disinfection using chloramines. 

During this period, customers may notice a slight increase in the taste and odor of chlorine. 

Customers on dialysis who use a proportioning machine to prepare dialysate are advised to contact their physician to obtain the appropriate steps to accommodate the change in water disinfection. Customers who have fish tanks or aquatic species are advised to contact a professional aquarist to avoid any problems associated with chlorine. 

Customers are asked to call the Utility Department’s Customer Service line at (386) 986-2360 or submit a case through Palm Coast Connect with any questions concerning this change in disinfectants. 


The Authors

Brittany Kershaw

Director of Communications & Marketing